Shipping & Returns

Shipping

Shipping: Enjoy free shipping through our most economical and efficient carriers, including USPS, UPS, and FedEx. We promptly dispatch all orders, and our shipping quotes and delivery times apply to the continental USA only. For urgent requests, please contact us via phone at 1-866-522-5140 (toll-free) or email [email protected] to ensure clear communication.

Incorrect Shipping Address: Kindly note that insurance does not cover incorrect addresses. Ensure your address is complete and accurate, as lost packages due to address errors won't be replaced unless returned. If returned, additional postage is required for reshipment. In cases where the error is on our end, we cover the costs. No refunds will be issued for lost or returned packages if not our fault.

Returns Process: Our returns policy strives to be the fairest among magic shops. Here are the key terms:

1. Products can be exchanged, not refunded.

2. Downloads are non-returnable.

3. Unwatched DVDs with intact shrink wrap can be returned; faulty DVDs will be replaced.

4. Shipping costs for returns and replacements are the customer's responsibility unless the product is faulty.

5. Reimbursement for faulty items covers standard shipping costs only.

6. Items must be returned within one month of purchase, intact, and in original packaging.

How to Return an Item: Follow these steps for a hassle-free return process:

1. Contact us first, explaining the issue with as much detail as possible.

2. Wait for our response, including a return ID or a return postage label for faulty items.

3. Pack the item securely with the return ID, ensuring it's in perfect condition and its original packaging.

4. Send the package back with proof of delivery, such as tracking.

5. Once we receive and process the return, we'll send out your replacement.

Cancellation Policy: Orders cannot be canceled once shipped. Instant Downloads are non-cancelable once purchased.